Bath Fitter‘s office in Queens, NY, serves one of the biggest markets in North America. It’s a big job, with lots of big-city pressures, but the Queens crew gets the job done with due attention to the small details – crucial for bathroom renovation work. Their steady supply of jokes and smiles helps, too!
Bathroom renovation in the New York City area has unique challenges. Manager Mark Donato notes that “there can be times when you are looking for parking, and it literally cannot be found for blocks.” When you’re carrying tools, as well as a Bath Fitter tub liner, shower base, or wall-system, those blocks add up. Then there’s the climbing of many flights of stairs, given that numerous customers in Queens and the area live in walk-up apartments. You’re not always lucky enough to find an elevator!
Sometimes, especially during tub-to-shower conversions, Bath Fitter installers will find a gas line underneath the skirt of the tub. This discovery will often be a surprise to the customer, and it complicates the installation, but Bath Fitter installers take it all in stride.
Perhaps the most unusual customer story to come out of the Queens office is the one about the brand new estimator who encountered a customer who was confined to his bed. Typically, an estimator needs to enter the customer’s home to take measurements of the bathtub and working space. In this case, the resourceful estimator was able to tell the customer all about Bath Fitter’s bathroom renovation solutions… while standing on a milk crate and talking through the window! The customer liked what he heard, and later, when his wife was home to let Bath Fitter inside, the measurements were taken and the installation completed at the appointed time.
It goes to show that in a big city, expect the unexpected.
Last but not least, it goes without saying that in a fast-paced environment, customers expect the same pace from Bath Fitter. They want service right here, right now. Needless to say, Bath Fitter’s one-day bath remodelling service is a perfect fit for Queens.